Q: Do you bill insurance?
Dr. Hollis does not participate in any insurance plans. She is considered out of network. Patients are responsible for payment in full at the times of service. It is the patient’s responsibility to check with his/her insurer to determine if they have any out of network benefits.
Dr. Hollis does not participate in Medicare or Medicaid. You will need to sign a form on our patient portal or at the office at the time of your first visit noting that you understand that she has opted out of Medicare.
Q: Why do you require a deposit to schedule a new patient appointment?
We set aside a significant amount of time in the day for our new patient appointments. Therefore a $100 deposit is required to set aside your slot as a new patient for an initial consultation. This deposit is applied to the new patient office visit fee. However, if you cancel your new patient visit without 48-hour notice or fail to show up on the day of your appointment, the deposit will not be refunded.
Q: When will I receive my test results?
Many of the tests Dr. Hollis orders require a significant amount of time for interpretation and explanation of the results. Dr. Hollis and the patient will discuss the optimal way to proceed based on the data at hand taking all results into account. For example, a conventional medical doctor may review your basic lipid panel in a letter or a secure message stating “Your cholesterol is too high, I’m enclosing an Rx for a statin drug. Please take it daily.” On the other hand, Dr. Hollis will order advanced lipid testing, including inflammatory markers, tests that detect early signs of vascular injury and will then spend time reviewing the results of these tests including dietary, lifestyle and supplement changes to develop a comprehensive protocol specific for your needs and lifestyle. This kind of detailed discussion simply cannot be done over our secure patient portal or prior to your next scheduled office visit. We know this is different than at other doctors’ offices but we hope given the above example you will understand why. Therefore, YOUR LAB TEST RESULTS WILL BE REVIEWED AT YOUR NEXT SCHEDULED FOLLOW UP VISIT AND NOT PRIOR. You will, however, always be contacted if there is any abnormality in your lab testing that needs to be addressed right away. That is, urgent medical results, for example, positive urinary bacterial testing or anything else Dr. Hollis determines to need urgent attention will always be addressed on an urgent basis.
Q: What if I want to cancel or reschedule my appointment?
No problem! We understand that schedules change and things come up. However we do ask you make any cancellations or changes to your appointment a minimum of 48 hours prior to your scheduled appointment. That allows us time to fill your slot with other patients who are wanting an appointment slot. If you fail to give 48 hours notice or fail to show up for your appointment, you will be billed a $75 fee. Please remember the office is closed on Fridays so changes to Monday appointments must be done by Wednesday the week prior.