Q: Do you bill insurance?
Dr. Hollis does not participate in any insurance plans. She is considered out of network. Patients are responsible for payment in full at the times of service. It is the patient’s responsibility to check with his/her insurer to determine if they have any out of network benefits.
Dr. Hollis does not participate in Medicare or Medicaid. You will need to sign a form on our patient portal or at the office at the time of your first visit noting that you understand that she has opted out of Medicare.
Q: Why do you require a deposit to schedule a new patient appointment?
We set aside a significant amount of time in the day for our new patient appointments. Therefore a $125 deposit is required to set aside your slot as a new patient for an initial consultation. This deposit is applied to the new patient office visit fee. However, if you cancel your new patient visit without 48-hour notice or fail to show up on the day of your appointment, the deposit will not be refunded.
Q: When will I receive my test results?
Many of the tests Dr. Hollis orders require a significant amount of time for interpretation and explanation of the results. Dr. Hollis and the patient will discuss the optimal way to proceed based on the data at hand taking all results into account. For example, a conventional medical doctor may review your basic lipid panel in a letter or a secure message stating “Your cholesterol is too high, I’m enclosing an Rx for a statin drug. Please take it daily.” On the other hand, Dr. Hollis will order advanced lipid testing, including inflammatory markers, tests that detect early signs of vascular injury and will then spend time reviewing the results of these tests including dietary, lifestyle and supplement changes to develop a comprehensive protocol specific for your needs and lifestyle. This kind of detailed discussion simply cannot be done over our secure patient portal or prior to your next scheduled office visit. We know this is different than at other doctors’ offices but we hope given the above example you will understand why. Therefore, YOUR LAB TEST RESULTS WILL BE REVIEWED AT YOUR NEXT SCHEDULED FOLLOW UP VISIT AND NOT PRIOR. You will, however, always be contacted if there is any abnormality in your lab testing that needs to be addressed right away. That is, urgent medical results, for example, positive urinary bacterial testing or anything else Dr. Hollis determines to need urgent attention will always be addressed on an urgent basis.
Q: What if I want to cancel or reschedule my appointment?
No problem! We understand that schedules change and things come up. However we do ask you make any cancellations or changes to your appointment a minimum of 48 hours prior to your scheduled appointment. That allows us time to fill your slot with other patients who are wanting an appointment slot. If you fail to give 48 hours notice or fail to show up for your appointment, you will be billed a $75 fee. Please remember the office is closed on Fridays so changes to Monday appointments must be done by Wednesday the week prior.
Q: Do I need a Primary Care Physician (PCP)?
Yes. You need to maintain care under your primary care physician for check-ups and acute care. Your PCP needs to continue to set up your referrals for screening colonoscopies, etc. Dr. Hollis is your functional and integrative medicine consultant and will not function as your PCP.
Q: What is the patient portal?
Patient Portal Policies
Updated August 20th 2018
The patient portal is a secure messaging system designed for patients to easily communicate with our office for non-urgent medical needs. For example, it is the perfect place for administrative matters such as changing your pharmacy, scheduling/rescheduling appointments, asking questions regarding billing, or requesting a supplement order.
The portal is NOT a place for emergent issues. If you are having a medical emergency you should dial 9-1-1.
The portal is NOT a place for medical concerns that your Primary Care Physician should be addressing. For example, if you think you are getting a urinary tract infection (UTI), or an ear infection, sinus infection etc. you should contact your Primary Care Physician or go to an Urgent Care Center.
The portal is NOT a place to ask for a new prescription for something Dr. Hollis has not treated you for in the past. This would require an office visit for proper evaluation and treatment. You can inquire about current prescriptions over the portal.
The portal is NOT a place for you to ask “What would Dr. Hollis have me to do” questions. For example, if you see your Primary Care doctor or Urgent care and they diagnose you with a sinus infection and prescribe you X, Y and Z, please do not ask Dr. Hollis what she would recommend that you do or take. She has not examined you for this issue and there is no way she can answer these types of questions without seeing you for that particular concern. If you would like her to recommend a plan of treatment for an issue, please book an appointment so she can examine, diagnose, and treat you properly.
Please do NOT ask Dr. Hollis what she thinks of various supplements on the internet. If you would like Dr. Hollis to look into a particular supplement for you, you may submit that on the portal, and it will be answered at your next scheduled office visit.
At the end of every appointment, you will be provided with a list of suggested treatment instructions. Dr. Hollis asks that you please read all instructions carefully prior to contacting our office with questions after your visit. If questions remain, the portal is a good place to ask.
Patients are highly encouraged to use the portal in preparation for scheduled appointments. We recommend submitting questions and topics to be addressed during the office visit. This allows us to optimize our time together and have a more meaningful visit. We suggest sending questions at least 2 business days prior to your appointment.